FAQs

FAQs

How are Down To Earth products different from what’s in my supermarket/pharmacy?
It’s difficult to even begin to answer this question.   Compared to other mainstream products that you find in your average supermarket or pharmacy today, Down To Earth products are clearly different in two ways:  firstly, what’s in them, and secondly, what’s not in them.  You can read more about that here and here.  All you have to do is pick up whatever current product you’re using and compare.  The lists will help you understand how the products are different.   At Down to Earth we also try as much as possible to source products from closer to home.  That means we're helping the farmers in neighboring Asian countries while minimizing the environmental impact caused by transporting goods from far away.  It helps that the products from around Asia are just as good, if not better, but at the same time cheaper.
How are Down To Earth products different from the natural/organic products I'm already using?
We hope you find that compared to other alternative organic or natural products in the market today, our products are fairly priced.  We want them to be available to everyone who wants them.  We believe everyone should have the right to protect themselves and their loved ones from allergies and carcinogens, not just those who can afford to do so.  Also, as much as possible we distribute products that contain ingredients available within Asia, and formulated in Asia too.  We also try, as much as we can, to buy from Asian manufacturers.  We have nothing against farmers and chemists from the rest of the world (don’t take it personally!) but we want to support the agricultural industry that’s closer to home.  Often, the farmers from this part of the world are the poorest.  They truly live off their land.  We at DTE want to give them a way to make the most of it and bring them out of that poverty cyle.  We work hard at marketing and selling so that they have an avenue for their products.  In exchange, we expect world class products from our local farmers.  We wont sell anything substandard.
But my products already 'contains' natural plant extracts. That's the same thing right?
NO! Your shampoo might be 'made with' botanical ingredients the same way you have a cellphone 'with' a few pictures of your friends. Your deodorant might 'contain' natural plant extracts the same way a burger 'contains' bread. It doesnt mean it's 100% made from natural ingredients. A lot of shampoos contain a few drops of natural ingredients and then are sold as natural and good for you but in fact all they have done is add a few drops of 'fragrance' to that bottle of chemicals. It's basically still a lot of bad stuff and they throw in a little bit of something that might be good for you. Dont be fooled by words like 'extracts', 'infused', and 'essences'. They might mean less than you think!  You need to read the label and find out what they really mean! If you see any of these bad chemicals in your shampoo, stay clear away! And if that 'natural botanical extract' is way down the ingredients list you can be sure they've only put a teeny tiny amount.  You might be paying a higher price than you realise - and we don't only mean in dollars and cents.
Are the products safe for babies and pregnant women?
They are better than safe.  They are recommended!  We have a range of 'stuff for kids' that will benefit both parent and child.  Specially for expectant moms, we have a couple of special products you might like – check out our sunflower beauty oil  and massage oil.
Do natural/organic products cause allergies?
Unfortunately, we have to concede that there are a few things out there that, on a very small minority of people, might cause an adverse reaction.  Some people are allergic to nuts, eggs or milk, for example, even in their most natural state.  There’s nothing anyone can do about that, unfortunately, so we encourage you to read the label or the information on this website.  You can even get in touch if you have a question we haven’t yet answered.  The happy part of this is that far, far, far more people are allergic to chemicals than to natural things (and dont even know it!), but they put up with it because they can’t find a suitable, affordable way out.  Try an alternative product from our website.  There’s a good chance it’ll work better for you.
How come I haven’t seen your shop anywhere?
That would be because we don’t have one...yet.  We have a very capable online shop for now but eventually we’d love to have a retail outlet!
I have a shop/salon/spa. Can I buy your stuff to use in my spa/salon? Can I sell your stuff in my shop?
Yes!  Please do!  We have larger sizes if you want to buy in bulk, and we can offer special prices for other distribution outlets upon special arrangement.  Give us a call and we’ll talk.
Without a shop, how do I buy stuff?
Look around our website.  See something you like? Order it!  When you’re done, checkout online and use one of our many possible (and very secure!) payment methods including  direct transfers via online banking.  Your total bill includes shipping right to your door, as long as that door is within West Malaysia.  If you order 3 items or more, we won't even charge you extra for shipping.  We’ll use a registered courier service so you can track your goods.  You can check the status of your orders by logging in online.  If there is anything you’re not sure about, you can 'contact us' anytime.
How does shipping work?
We tried to make it both easy and convenient.  If you order just one item from the shop, we'll add RM8 to your total upon checkout for shipping & handling.  If you can find another item you like, to make it two items, we'll only add an extra RM5.  Order 3 items and that shipping & handling charge magically disappears!  That basically means we will ship to your door for free if you order 3 items or more!  And when we say 'items' we really mean it.  It doesn't matter what size or what kind of item it is, even if you order 3 small things or 3 of all the same thing, we'll ship them for free!  Maybe your mom, sister, best friend, neighbor, cousin or brother's girlfriend wants something too?  Order everything together and you could save on shipping.  We will send you a tracking number so you can check on your order every step of the way.
How long will it take for my stuff to arrive?
We try to keep as much as stock as we realistically can and we do use a door to door courier service so if all goes to plan you should get your order in under 7 days.  If we need more time, we’ll let you know.
Can I get a discount?
Yes!  Like us on Facebook where we give out discount codes there on special occasions.  Set up an account on our website with a valid email address and you might get a happy surprise in your inbox once in a while too!
Do you give away free stuff?
Yes, we do!  How funny that you should ask!  Visit our website, set up an account and place an online order and you might get one of hundreds of free stuff.  It doesn’t matter how much you order, you’ll get a surprise in your pack during promo periods from time to time.  The more you order, the nicer and bigger the surprise.... but everyone wins!  This only happens on special occassions so look out for any promos on Facebook or in our newsletters.
What if you haven’t answered my question?
Then 'get in touch' anytime and we’ll try to help.  While you're browsing the site, you'll also find a little blue tab on the bottom right side of the page.  That's a way to get to us directly in real time!  Ask questions about the products, get recommendations, check your order status, etc.  We're there to help you as often as we can.  We cant wait to hear from you!